What a ride! We are officially just over 60 days into operations and 30 days into testing our apps. We want to thank everyone that has requested or rode in a Hopper. We appreciate your patience and willingness to work with us as we continue to improve our mobile app. We want to know how we can improve our app to make the experience better for you. This month we are going to give away a $25 Forno gift card to one lucky user that leaves us constructive feedback on their experience with the app(leave feedback HERE).
We have learned a lot in our short time operating so we have made some changes we wanted to update you with.
The App
We have just ended the first phase of the app. We have worked out the major bugs and now plan to focus on improving the user experience. We will begin to populate the events, featured destinations and deals pages. Keep an eye out for specials to your favorite local hot spots!
If you are havi ng any issues with the app we recommend you uninstall and reinstall. This has fixed the bugs we have experienced with earlier versions. If you are still having any issues please contact us HERE.
Timing:
We recommend you call a Hopper 8-10 minutes before you need one. We can only go 25 mph!
When demand for rides exceeds supply most ridesharing companies apply surge pricing. We want to make sure our rides are always FREE. This means that during busy periods you may have to wait longer than normal, please tip your driver on all rides.
Tracking:
We are updating how you track your Hopper and the countdown feature. In the near future, you can expect more accurate vehicle tracking and more accurate times on your ride.
Tipping:
We are making it easier to tip through the app. Currently, only the person that requested the ride can tip.
Service Area
It is our goal to offer our riders an exciting, unique and efficient way to get around town. We updated our service area to ensure that we can offer our riders a first class service. As we grow our fleet, we will look at expanding our service area.
Hours
Sunday-Thursday: 11:00 am – 10:00 pm
Friday-Saturday: 11:00 am – 12:00 pm
Tech Crunch
Tech Crunch and Loud Capital hosted a 90-second pitch competition at Standard Hall in late June. We were asked to pitch along with 9 other startups from as far away as Buffalo, New York. We ended up finishing second in the competition and will be flying out to San Fransisco for Tech Crunch Disrupt.
We are excited to take Hopper to the west coast!
New Partnerships
We are excited to work with Columbus’ most popular events and festivals. If you are interested in any of these events, keep an eye on our blog so you can find out how to hop to them.
Food Truck Festival
Nightlight 614 Outdoor Movie Series
Independents Day Festival
Finally, we have been nominated for Best Startup by Columbus CEO magazine. Show us some love and give us a vote!
Vote for Hopper Carts as Best New Startup
Our awesome clients have also been nominated for various awards, take a few seconds to vote for them.:
Best Large Non-Profit:
Equitas Heath
Auto Dealer:
Germain Toyota
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