Ride

DO YOU HAVE A QUESTION?
CHECK OUT OUR RIDERSHIP FAQ.

HOW DO HOPPER CARTS WORK? Hopper Carts uses a fleet of electric shuttles to give eco-friendly on-demand rides around downtown and the Short North with zero cost to riders!

HOW IS IT FREE TO RIDE? Hopper Carts operates on a sponsorship model. Your ride will be provided for by companies that wrap the vehicles and care to improve the community.

HOW DO I RIDE? Download our app from the Google Play or Apple Store. The app works just like Uber or Lyft within our service area. Select your destination and request a ride.

If you see one on the street you can hail them down, however, app calls will always take priority.

WHERE CAN I GO? Our service area can be found here (link). You can go from point A to point B within our service area. Park once and have a ride around the area!

HOW LONG DOES IT TAKE TO PICK ME UP? We recommend requesting a Hopper 8-10 minutes before you need us. Our app updates you with the location of the vehicle and a timer. We recommend adding a minute or two, as our vehicles have a max speed of 25mph.

WHY CAN’T I CONNECT WITH A DRIVER? The app will not connect you with a driver while all drivers are currently giving rides. After 90 seconds of waiting, we recommend canceling and waiting a few minutes to try again. Once a driver opens up, the app will connect.


Sometimes, demand for rides exceeds our capabilities. Unlike other rideshare services, we will never surge our prices during busy hours since we never charge riders. The tradeoff is that you may have to wait a little longer for ride availability during those times.

HOW MANY PEOPLE FIT IN A VEHICLE? Our vehicles will comfortably fit 5 passengers with individual forward facing seats and three point seat belts.


ARE THE CARTS ELECTRIC? The vehicles are fully electric. We keep the vehicles in a constant rotation to make sure there are always vehicles on the road.

The vehicles have zero tailpipe emissions. Our service helps to keep hundreds of tons of harmful CO2 out of the air every year.

SHOULD I TIP? HOW CAN I TIP? Tips are always appreciated! You can tip in cash or through PayPal at the end of your ride.